By visiting our website, booking an appointment, or using any of our services - in-person, at home, or via teleconsultation - you confirm that:

• You are at least 18 years of age, or are accessing services on behalf of a minor with appropriate parental or guardian consent.
• You have read, understood, and agree to these Terms and Conditions.
• You consent to the collection and use of your information as described in our Privacy Policy.

3.1 Not a Substitute for Emergency Care

Nama Med provides outpatient and teleconsultation services. We are not an emergency hospital. If you are experiencing a medical emergency, please call the national emergency number (112) or proceed immediately to the nearest hospital emergency department.

3.2 Professional Medical Advice

All consultations at Nama Med are conducted by qualified, registered medical professionals. However, information provided on our website — including FAQs, articles, and general health content — is for informational purposes only and does not constitute professional medical advice, diagnosis, or treatment. Always consult a qualified doctor for your specific condition.

3.3 Teleconsultation Limitations

Teleconsultation is subject to inherent limitations — a remote consultation cannot fully replicate an in-person examination. Nama Med doctors will exercise their best clinical judgement, but certain conditions may require an in-person visit. The treating doctor's recommendation on whether a physical consultation is necessary shall be final.

4.1 Booking

Appointments can be booked online at www.nama.med, by phone, or by walking into our clinic. Appointment slots are subject to availability and are confirmed only upon receipt of a confirmation from our team.

4.2 Cancellation & Rescheduling

If you need to cancel or reschedule, please notify us at least 2 hours before your scheduled appointment time. For teleconsultation appointments:

• Cancellations made less than 2 hours before the appointment will be charged 100% of the consultation fee.
• No-shows without prior notice will be charged the full consultation fee.
• In-clinic appointment cancellation policies may vary — please check with our reception at the time of booking.

4.3 Delays & Rescheduling by Nama Med

While we strive to maintain appointment schedules, medical circumstances may occasionally cause delays. In such events, we will make every effort to notify you in advance and offer alternative slots at no additional charge.

We accept cash, UPI, and card payments. Consultation fees and service charges are payable at the time of service unless otherwise agreed.

• Fees are subject to change without prior notice. The applicable fee will be communicated at the time of booking or upon arrival.
• For insurance claims, patients must verify empanelment of their insurer with Nama Med prior to the appointment. Nama Med is not responsible for claim denials by insurance providers.
• In the event of a billing dispute, please contact us at contact@nama.med  within 7 days of the transaction.

Home doctor visits, home sample collection, and medicine delivery are available within designated areas in Kannur district. These services are subject to:

• Availability of staff and doctors on the requested date and time.
• Accessibility of the patient's location.
• Clinical suitability — our team reserves the right to decline a home visit if it is determined that the patient requires emergency or in-patient care.

Nama Med shall not be held liable for any delay in home service delivery caused by factors outside our control, including but not limited to traffic, weather conditions, or force majeure events.

By using our services, you agree to:

• Provide accurate, complete, and up-to-date personal and medical information.
• Disclose all current medications, allergies, and relevant medical history to your treating doctor.
• Follow the medical advice and treatment plan recommended by your doctor.
• Notify Nama Med immediately if your condition worsens or if you experience any adverse effects.
• Behave respectfully towards all Nama Med staff, doctors, and other patients. Abusive or threatening behaviour will result in termination of services.

Nama Med operates an AI-integrated ERP system to maintain patient records digitally. Your medical records, prescriptions, and lab reports are stored securely and are accessible only to authorised medical staff involved in your care.

• We do not share your personal or medical information with third parties without your explicit consent, except where required by law.
• You may request a copy of your medical records by contacting us at contact@nama.med.
• For full details on how we collect, store, and use your data, please refer to our Privacy Policy.

9.1 Permitted Use

You may use the Nama Med website for personal, non-commercial purposes - to learn about our services, book appointments, and access general health information.

9.2 Prohibited Use

You may not:

• Use the website for any unlawful purpose or in violation of any applicable regulations.
• Attempt to gain unauthorised access to any part of the website or our systems.
• Reproduce, distribute, or commercially exploit any content from this website without written permission from Nama Med.
• Transmit any harmful, offensive, or misleading content through the website or contact channels.

9.3 Intellectual Property

All content on this website -including text, images, logos, and design - is the intellectual property of Nama Med. Unauthorised use is strictly prohibited.

To the maximum extent permitted by applicable law, Nama Med shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of our services or website.
• Inaccuracies or omissions in information provided on our website.
• Outcomes of medical treatment, as results may vary between individuals.
• Service interruptions due to technical issues, maintenance, or force majeure.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any matter where limiting liability would be unlawful.

Our website may contain links to third-party websites for your convenience. Nama Med does not endorse, control, or take responsibility for the content or practices of any third-party websites. Accessing such links is at your own risk.

Nama Med reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting to our website with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Kannur, Kerala, India.

If you have any questions about these Terms and Conditions, please reach out to us:

Nama Med
Medical Centre

Kannur District, Kerala, India

Email: contact@nama.med

Website: www.nama.med